Return Policy
Here at Legacy Gardens LLC, we are dedicated to delivering top-quality products that you can trust.
We take great care in storing our packaged seeds to ensure their longevity. While we are highly confident in the quality of our seeds, it's important to note that since seeds are live products and customers have varying levels of expertise, we cannot guarantee the success of all seeds. If you are in a location where seed germination is legal and have encountered germination issues that you believe are not due to user error, we encourage you to contact us. Please provide us with all the necessary details for our records and research. We will make every effort to address the issue appropriately.
For issues with orders please email legacygardens716@gmail.com
Please keep in mind the following guidelines:
If you encounter any germination issues, please report them within 45 days of purchase, and all the seeds from the same order must have been germinated. Please note that seeds are live plant material and their germination cannot be guaranteed 100%. We expect a 90% germination rate from our suppliers. It's recommended that customers purchase and germinate 10% more seeds than they intend to grow to account for potential losses.
Freebies are not eligible for replacements, and we do not offer replacement seeds for replacement orders.
If you encounter consistent germination issues with a wide variety of breeders and strains, it is probable that the problem resides in your germination process rather than the seeds themselves. In such cases, we reserve the right to decline offering replacement seeds.
Germinating seeds directly in soil will void all germination policy coverage with us. Please be aware that our germination guarantee is only applicable if the paper towel method is used. The germination guarantee is contingent on adherence to our germination and storage recommendations, and we may request reasonable evidence to confirm compliance. For instance, providing images of seeds on a damp paper towel or an appropriate container serves as a good example.